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SellCAD - Envision IT Refunds Policy

Refunds Policy for the Purchases Made on SellCAD.com.au

www.SellCAD.com.au inherits the Business Principle of 'Simple & Clear' from its parent, Envision I.T. Pty Ltd. We clearly explain our offering and assist our customers to select the right products matching their needs. This is because most of the products, once sold cannot be returned or carry limited warranty.

1. All the products sold through www.SellCAD.com.au are backed by manufacturer's or developer's warranty. www.SellCAD.com.au extends its customers' the same warranty as provided by the manufacturer / developer.
2. In the event a customer is eligible for a refund in line with the manufacturer or developer returns policy, www.SellCAD.com.au shall promptly make a refund to the customer.
3. The refunds are made through a bank transfer or cheque or refund on the credit card, American Express or Diners Card. As we do keep Card details with us, the customer may be required to provide Credit Card details for a refund.
4. We do NOT charge any fee for processing a refund.
5. Please Note:
   - Some Items can be returned only in a sealed or shrink wrapped condition. Examples of such items are 'packaged software', toners, HDDs, External drives etc.
   - A software bug is not a  reason to return a product.
   - Hardware especially delicate and small items or heavy items such as large format printers, should be returned with original packing.
   - Computers, Notebooks carry their own warranty terms. If in doubt, please clarify warranty issues prior purchase.

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